Terms and Conditions

Effective: [27/MAR/2025]

By booking our services, you agree to the following terms and conditions. These terms are designed to ensure a clear understanding between both parties and to protect your vehicle and our team.

1. Bookings & Payments

All appointments must be confirmed in advance via call, text, or online messaging.
Payment is due upon completion of service unless otherwise agreed.
We accept cash, Revolut, or bank transfers.
Prices may vary depending on vehicle condition, size, and service upgrades.

2. Access Requirements

Customers must ensure the vehicle is accessible at the scheduled time.
For mobile services, we require:
- Sufficient space around the vehicle.
- Access to an electrical outlet (if needed).
- Access to a water source (if available – otherwise we’ll use our own solution if discussed prior).

3. Cancellations & Rescheduling

Please provide at least 24 hours' notice for cancellations or changes.
Same-day cancellations may incur a €20 fee at our discretion.
No-shows without any notice may result in a full service charge or refusal of future bookings.

4. Vehicle Condition

Heavily soiled vehicles (excessive pet hair, mold, stains, tar, etc.) may incur additional charges.
If we believe the condition of the vehicle poses a health or safety risk, we reserve the right to decline the job.

5. Liability

While we take the utmost care, Sharp Auto Detailing is not liable for:
- Pre-existing damage (scratches, dents, clear coat failure, etc.).
- Electrical issues from water leaks caused by damaged seals or bodywork.
- Damage caused by poor previous repairs or fragile interior components.
Before & after photos may be taken for insurance and marketing purposes.

6. Satisfaction Guarantee

If you are unhappy with the result, please notify us within 24 hours of service. We will offer to inspect and, if necessary, correct the issue.
After 24 hours, no refunds or reworks will be issued unless under exceptional circumstances.

7. Weather Policy

In the event of bad weather, your appointment may be rescheduled. We will notify you as early as possible and agree on a new date that suits both parties.

8. Marketing & Photography

Sharp Auto Detailing may use photos/videos of your vehicle (with license plates blurred) for social media and marketing purposes. If you prefer to opt out, just let us know during booking.

9. Privacy

All personal information you provide is kept strictly confidential and used only for booking and communication purposes.

By booking with Sharp Auto Detailing, you confirm that you’ve read and agreed to these Terms & Conditions.

Return and Refund Policy

Effective: [27/MAR/2025]

At Sharp Auto Detailing, we take great pride in the quality of our work and customer satisfaction. Because we provide a time-based service and not physical products, returns do not apply, however, we offer a fair and transparent policy for refunds and reworks as outlined below.

1. Service Satisfaction Guarantee

If you are not satisfied with the results of your service, please notify us within 24 hours of completion. We will:

Review your concern
Offer a free rework of the affected area(s), if justified
In rare cases, offer a partial or full refund at our discretion

We do not offer refunds or reworks if notified more than 24 hours after the service unless there are exceptional circumstances.

2. Eligibility for Refund or Rework

To be eligible for a refund or rework:

You must provide a clear description of the issue
The vehicle must be made available for inspection
The issue must be directly related to our service (e.g., missed spots, streaks, residue)

3. Non-Refundable Situations

Refunds will not be issued for:

Pre-existing damage or defects not caused by our work
Poor results due to customer restrictions (e.g. no power/water access, bad weather, early cut-off)
Unrealistic expectations (e.g. permanent stain removal, paint correction without polishing service)

4. Late Cancellations & No-Shows

Cancellations made with less than 24 hours’ notice may incur a €20 fee
No-shows without notice may be charged up to 100% of the service cost and may require upfront payment for future bookings

5. Weather-Related Rescheduling

In the case of rain or unsafe conditions for mobile detailing, we may reschedule your appointment at no cost.

6. Contact for Concerns

If you’re unhappy with your service or would like to request a rework or refund, please contact us within 24 hours:

📧 sharpautodetailing@gmail.com

By booking with Sharp Auto Detailing, you acknowledge and accept the terms outlined in this Return & Refund Policy.